I Am Not
Listening…
The group of six or seven stood by the door.
Their discussion had become quite animated after the meeting adjourned. Each
seemed to have his or her own opinion about the topics that had just been
discussed and as always, each was very willing to share their feelings about
what had just taken place. But was everyone in the group listening? Was I
listening?
There is an art, a skill, to knowing if
someone is really listening to what someone else is saying. And as usual you
can do a search online, or just ask Alexa, to learn what those skills might be.
I was a bit surprised to learn that there are actually activities that one can
do to practice and improve their skills to convince others that you are
listening to what is being said.
Throughout my lifetime I have attended many,
many, too many meetings and small group discussions and my own participation in
them has varied depending upon the topic and who may have been talking. Often,
even today, I found myself just listening, watching others and observing their
reactions to what was being said or maybe what is not being said. In this
current timeframe, or generation if you prefer to call it that, human behavior looks
very different than in the past when it seemed that people paid more attention
to what was happening in order to either gain a better understanding or learn
something. Today, in addition to the possibility of more than one discussion
taking place at a time, everyone seems to be playing with their cell phones. One only needs to watch the recent broadcasts
of the search for a new Speaker of the House in Congress to gain a clearer
understanding of why it is difficult to get things accomplished. Maybe, each
should put their cell phones in a locked box before they enter the chamber so
they can have a greater focus on the tasks at hand instead of the constant
interruptions. But that is a discussion for another time.
Like many other issues in today’s world,
there are a number of studies taking place to determine if people are really
listening to what is being said. Even more interesting are the studies and
findings that focus specifically at the moment on whether someone is “involved”
and listening to a one-on-one conversation you may be having with someone or
are they are just being polite, eagerly waiting to get out of the room. How do we
know?
Whether it is a one-on-one or a group
discussion, research has generally focused on two areas, body posture and the eyes.
If someone is talking and those who are supposed to be listening are looking
out the window, maybe out at the golf course or looking down reading their
emails, chances are pretty good their minds may be in another location. But
more important than body posture are the eyes and eye contact. And the ability
or willingness to maintain eye contact is critical as a signal to know whether
someone is listening and paying attention. And what do you do if you sense that
someone is not listening? Of course. Ask Alexa! She is loaded with lots of
ideas.
We can come up with all kinds and types of
reasons why people don’t always listen. They may have a different opinion or
belief about what is being said and know it is better to keep silent. They have
their own agenda, different from the current discussion. They may not
understand what is being said and are often too afraid to admit in a public
setting what they don’t know. They may have other issues and concerns on their
mind and or have no interest in what is being discussed. They may just want to
be outside on the golf course at that moment in time.
But there may be a very simple
explanation for not listening. “I am not
listening. I am just waiting to talk.” Now would you all stop talking and ‘please’
move out of the way so I can get out the door. “Thank you.”